When damage occurs

  • The customer is to contact both the vendor that supplied the asset and Tukirahoitus.
  • The customer and the vendor agree upon repairing the asset.
  • If the asset is beyond repair, it may be replaced.
  • The customer reports the asset damage with a digital insurance claim to which any appendices are attached.
  • The vendor delivers the invoice on the repair or new acquisition to Tukirahoitus Oy. 
  •  After receiving the insurer’s decision, Tukirahoitus Oy invoices the customer for the deductible and pays the invoice to the vendor.
  •  A copy of the report of an offence to the police or of the police investigation report, if any, must be attached to the insurance claim, and in the case of fire, also the accident report from the fire and rescue department.
  •  E-invoicing address of Tukirahoitus Oy for invoices on asset damage:

            EDI code: 003706771316007B

            Operator code: FI28768767

            Our e-invoicing service provider: Posti Messaging

    For any questions, please contact Tukirahoitus Oy via email to: tukirahoitus.talous@nordea.com or by phone at  010 276 5859.