Secure email

Once Tukirahoitus Oy has sent you a confidential SSL encrypted email message, you will receive a notification message to your email address. The notification message will contain a link with which you can read the encrypted e-mail.

You do not have to install any software to receive and read the encrypted message.

Please note that Tukirahoitus Oy never sends its customers encrypted emails asking for their access codes, PIN codes, card numbers or any other identification codes.

Encrypted email functions

For security reasons, opened messages will remain available to read for 30 days and unopened messages for 60 days. Messages can only be reopened on the same computer.  

• If you have opened a message on your mobile phone, you will be unable to reopen it on a computer. 
• If you open a message from a shared mailbox, you should save the message so that others can later read it if they need to.  

Receiving messages

You will be sent a notification message, which will be shown normally until deleted by you.

• You can open the secure email by clicking the link in the notification message.
• After this, the system may ask for a PIN code, which will be automatically sent to your mobile phone number in a text message.

Replying to messages

In order to maintain the whole chain of email messages secure, you must always reply to the message from the secure email (not by replying to the notification message).

• Reply: "Reply to the message securely"
• Reply to all:  "Reply to all recipients securely."